Got questions about your account, deposits, withdrawals, bingo, VIP rewards, or the mobile app? This FAQ page covers the most common questions from players across the Philippines so you can get back to the game fast. Browse by topic below or scroll through all answers at your own pace.
Jump straight to the section that matters most to you. Every answer is written in plain English for players across the Philippines.
How to sign up, verify your account, reset your password, and manage your profile details.
Accepted payment methods, minimum amounts, processing times, and PHP peso transactions.
How the VIP programme works, how to earn points, level up, and claim exclusive member perks.
Downloading the app, supported devices, browser play, and getting the best mobile experience.
Everything you need to know about creating and managing your 90jilivip account.
Creating a 90jilivip account is completely free and takes less than two minutes. Visit the Register page, fill in your username, mobile number or email address, and choose a strong password. You will then receive a verification code on your phone or email — enter it to activate your account instantly. Once verified, you can log in, make your first deposit in Philippine pesos, and start exploring the full game library right away. There is no registration fee and no hidden charges for opening an account. Players must be at least 21 years old to register in accordance with Philippine gaming regulations. If you run into any trouble during sign-up, our 24/7 support team is ready to help.
If you have forgotten your password, tap the "Forgot Password" link on the login page. Enter the mobile number or email address linked to your account and a reset code will be sent to you immediately. Type the code into the verification screen, then create a new password that is at least eight characters long and includes a mix of letters, numbers, and symbols. Your account will be fully accessible again as soon as the new password is saved. Make sure your contact details are always up to date so the reset code reaches you without delay. If you do not receive the code within a few minutes, check your spam folder or try resending it. For further assistance, contact our support team at [email protected].
Yes, you can update your contact details from the account settings section after logging in. For security purposes, you will need to verify your identity before the change takes effect — a confirmation code will be sent to your current registered contact. Once verified, the new mobile number or email address will be linked to your account immediately. Keeping your contact details current is important because they are used for password resets, withdrawal confirmations, and security alerts. If you are unable to access your old number or email to complete the verification, please contact our support team directly and they will guide you through the process. We recommend updating your details as soon as you change your phone number to avoid any access issues later.
An account may be temporarily locked after several consecutive failed login attempts as an automatic security measure to protect your balance and personal information. If this happens, wait a few minutes and try again, or use the password reset option to regain access right away. In rare cases, an account may be suspended if it is flagged for a terms and conditions review — our team will contact you directly if this occurs. Accounts can also be self-excluded at a player's own request through the Responsible Gaming settings. If you believe your account has been locked or suspended in error, please reach out to our support team and we will investigate and resolve the issue as quickly as possible. We are available around the clock to assist players across the Philippines.
Fast, secure transactions in Philippine pesos — here is how it all works.
90jilivip supports a wide range of payment methods that are popular and convenient for players across the Philippines. You can deposit using local e-wallets, online banking transfers, and other PHP-denominated payment channels available in your account dashboard. All transactions are processed in Philippine pesos so there are no currency conversion fees to worry about. The minimum deposit amount is clearly displayed on the cashier page before you confirm any transaction. Deposits are typically credited to your account balance instantly or within a few minutes depending on the payment method chosen. If a deposit does not reflect after the expected processing time, contact our support team with your transaction reference number and we will resolve it promptly.
Withdrawal processing times at 90jilivip depend on the payment method you select and the time of your request. Most withdrawals are reviewed and approved within a few hours during regular business hours, and many are completed on the same day. E-wallet withdrawals are generally the fastest option, while bank transfers may take slightly longer depending on your bank's processing schedule. Before your first withdrawal, you may be asked to complete a quick identity verification step — this is a standard security measure to protect your funds. There is a minimum withdrawal amount which is shown on the cashier page. If your withdrawal is taking longer than expected, check your account notifications or contact our support team for a status update.
Yes, minimum and maximum deposit limits apply and vary depending on the payment method you choose. The exact limits for each payment channel are displayed clearly on the cashier page before you confirm your deposit, so there are no surprises. These limits are set to ensure smooth processing and compliance with local financial regulations in the Philippines. If you need to deposit an amount above the standard maximum, please contact our support team to discuss your options. We regularly review our deposit limits to make sure they remain practical and accessible for all types of players. Responsible gaming deposit limits can also be set voluntarily from your account settings if you wish to manage your spending.
A withdrawal request may be declined for several reasons, the most common being incomplete identity verification or an outstanding wagering requirement linked to a bonus. Make sure your account verification documents have been submitted and approved before requesting a withdrawal. If you received a bonus, check whether a minimum wagering requirement must be met before the funds become withdrawable — this information is always stated in the bonus terms. Withdrawals may also be declined if the payment details you entered do not match your registered account information. In all cases, you will receive a notification explaining the reason for the decline. Contact our support team if you need clarification or assistance resolving the issue quickly.
Earn more with every game. Here is how the 90jilivip VIP system works for players in the Philippines.
The 90jilivip VIP programme rewards players for their loyalty with exclusive perks that grow as you level up. Every time you place a bet — whether on sports, casino games, bingo, or slots — you earn VIP points that accumulate in your account. As your points total increases, you automatically progress through VIP tiers, each unlocking better rewards such as higher cashback rates, faster withdrawals, dedicated account managers, and special event invitations. There is no application required — every registered player is automatically enrolled in the programme from their very first deposit. Your VIP progress and current tier are always visible on your account dashboard. Visit the VIP page for a full breakdown of each tier and the benefits available at every level.
VIP points are designed to reward consistent players, and the expiry policy is outlined in full on the VIP page. Generally, points remain active as long as your account shows regular activity within a defined period. If your account becomes inactive for an extended time, some points may be subject to expiry — the exact timeframe is stated in the VIP terms and conditions. To keep your points active and your VIP tier maintained, simply log in and play regularly. If you have concerns about your current points balance or tier status, our support team can check your account and provide a clear update. We always notify players in advance if their points are approaching an expiry date.
VIP members at 90jilivip enjoy a range of exclusive benefits that go well beyond what standard players receive. Higher-tier members benefit from increased cashback percentages, priority withdrawal processing, and access to special promotions not available to the general player base. Dedicated account managers are assigned to top-tier VIP players to provide personalised assistance and tailored offers. Special event invitations, birthday bonuses, and reload rewards are also part of the VIP experience. The full list of rewards for each tier is available on the VIP page, where you can see exactly what is waiting for you at the next level. Every peso you wager brings you closer to the next tier and a better set of rewards.
Questions about the mobile app, supported devices, and the games available on the platform.
The 90jilivip app is available for download directly from the Download page on this website. The installation file is lightweight and compatible with most Android devices running a recent version of the operating system. Because the app is distributed outside the Google Play Store, you may need to enable installation from unknown sources in your device settings — the Download page includes step-by-step instructions to guide you through this quickly. iOS users can access the full platform through their mobile browser for a seamless experience without needing to install anything. The app is optimised for Philippine mobile networks and loads quickly even on standard mobile data connections. Once installed, you can log in with your existing account credentials and pick up exactly where you left off.
90jilivip offers a broad and growing library of games designed to suit every type of player in the Philippines. Sports betting covers a wide range of local and international events including basketball, football, boxing, and more, with live in-play betting available for major matches. The live casino section features real dealers streaming in real time across classic table games. Bingo rooms are available around the clock with different ticket prices and prize pools to suit all budgets. Slots and electronic games round out the library with hundreds of titles from leading game providers. All games are accessible from both the mobile app and the browser version of the platform, so you can play on any device at any time.
Yes, the full 90jilivip platform is accessible from any modern desktop or laptop browser without needing to install any software. Simply visit the website, log in to your account, and you have access to the complete game library, cashier, VIP dashboard, and account settings. The platform is built with a responsive layout that adapts cleanly to larger screens, so the desktop experience is just as smooth as on mobile. Live sports odds, bingo rooms, and casino tables all work seamlessly in a browser environment. We recommend using an up-to-date version of Chrome, Firefox, Safari, or Edge for the best performance. Whether you prefer playing on your phone during your commute or on a bigger screen at home, 90jilivip is ready for you on any device.
If a game is not loading or is running slowly, the first step is to check your internet connection — a stable Wi-Fi or mobile data connection is recommended for the best experience. Try refreshing the page or closing and reopening the app to clear any temporary loading issues. Clearing your browser cache can also resolve display problems on the web version of the platform. If you are using the app, make sure it is updated to the latest version available on the Download page. Persistent issues may occasionally be caused by scheduled maintenance on a specific game provider's servers — our support team can confirm if this is the case. If the problem continues after trying these steps, contact us at [email protected] with details of the game and device you are using so we can investigate further.
Our support team is available 24/7 in English to help players across the Philippines. You can also create a free account right now and explore the platform yourself — registration takes less than two minutes.